Slack is updating its integration with Salesforce Sales Cloud and also rolling out hooks into Service Cloud.

The two software providers have been long-time partners, but the new integrations will make it easier to embed Slack throughout Salesforce’s two primary cloud services.

Integrations between Slack and Salesforce now include:

  • Search and preview detailed Salesforce records like accounts, cases and opportunities without leaving Slack.
  • Automated notifications from Salesforce within Slack.
  • Information sharing so records can be sent from Salesforce directly to Slack. In addition Slack conversations can be added to Salesforce records.

These integrations will be delivered via a new Salesforce for Slack app.

Also: Why employee experience, engagement software may be a hot space | How to keep your employees satisfied in the workplace | 13 takeaways on the future of work | TechRepublic: How to increase employee engagement using AI, machine learning, and other methods  

Here are two screenshots illustrating how these integrations work. 


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